World’s Greatest Upskill: Consulting Giants Team With NVIDIA to Transform India Into Front Office for AI Era

Information technology giants including Infosys, TCS, Tech Mahindra and Wipro are teaming with NVIDIA to accelerate AI adoption. They’re creating new jobs and training nearly half a million developers for the era of AI.

This great upskill is introducing a new wave of opportunity.

IT is a leading Indian export, and IDC reports that the Indian domestic IT & Business Services market was valued at $14.5 billion in 2023. Now, India’s technology leaders are taking on an expanded role as the industry shifts from providing IT services to consulting with global clients to meet the demand for front-office AI applications.

“In the coming years, IT service investments will be driven by interest in gen AI,” said Harish Krishnakumar, senior market analyst of IT Services at IDC India. “Enterprises will continue engaging with IT service providers to develop potential use cases and POCs and also to transform and manage their complex IT infrastructure and applications.”

Agents of Innovation

India’s IT consulting giants are helping clients deploy AI with custom-built solutions that use the NVIDIA AI Enterprise software platform. Clients can use these generative AI applications that include virtual agents that can learn, reason and take action to drive new levels of productivity and foster breakthroughs to help solve complex challenges across healthcare, climate, agriculture, manufacturing and more.

Consulting experts are creating custom models with NVIDIA NeMo and deploying AI in production with NVIDIA NIM microservices. Using NVIDIA NIM Agent Blueprints  — including a new blueprint for customer service announced today at the NVIDIA AI Summit in India — consultants are helping global clients tailor AI agents for their unique needs.

NeMo Curator is playing a key role in enabling consulting experts to train highly accurate sovereign AI for India and neighboring Southeast Asian countries. With NeMo Curator, consulting companies are processing high-quality data at scale in these low-resource languages and generating synthetic data to augment their existing datasets.

With NVIDIA RAPIDS, they’re accelerating data analytics to create a robust foundation for AI development and retrieval-augmented generation (RAG).

As manufacturing leaders seek to use physical AI to scale production, efficiency and safety, leading consulting firms are also tapping into the NVIDIA Omniverse Enterprise development platform to create industrial AI digital twins.

Consulting Leaders Create New Job Opportunities in AI

Goldman Sachs forecasts that AI has the potential to automate up to 20% of work tasks in emerging economies, including India. NVIDIA’s technology consulting partners are helping professionals and clients get ready for these AI-driven opportunities with full-stack NVIDIA AI.

• Infosys uses NVIDIA AI Enterprise for Infosys Topaz, an AI-first set of offerings, to help businesses quickly adopt and integrate generative AI into their operations. It has set up an NVIDIA Center of Excellence that’s spearheading the reskilling of employees, development of solutions and adoption of NVIDIA technology across enterprises.
• Tata Consultancy Services features NVIDIA AI Enterprise software in its industry solutions for automotive, manufacturing, telecommunications, financial services, retail and many other industry verticals. It has trained 50,000+ AI associates to help clients develop and implement AI strategies that are scalable, sustainable and responsible.
• Tech Mahindra offers the Tech Mahindra Optimized Framework built on NVIDIA AI Enterprise to advance sovereign large language model frameworks and bring generative AI into mainstream enterprise applications. As part of the framework, Tech Mahindra will establish a Center of Excellence and introduce Project Indus 2.0, an advanced Hindi-based AI model that uses a new NIM microservice for the Nemotron-4-Hindi 4B model. It has reskilled over 45,000 employees through its AI proficiency framework.
• Wipro has built its Wipro Enterprise Generative AI Studio with NVIDIA AI Enterprise to accelerate industry-specific use cases for supply chain management, marketing campaigns, contact center agents, financial services, retail and more. It has trained more than 225,000 employees — nearly its entire workforce — to be ready to serve AI client demands.

Faster Fixes: NIM Agent Blueprint for Customer Service Debuts to Speed Resolution

The new NIM Agent Blueprint for customer service can help India’s consulting leaders quickly build custom AI virtual assistants for call center clients. These AI virtual assistants can recommend solutions to resolve issues and help people efficiently serve customers.

Powered by NVIDIA NIM microservices and RAG, the blueprint shows how to build a solution that supports context-aware, multi-turn conversations and can provide general and personalized Q&A responses based on structured and unstructured data. Using NVIDIA NeMo Guardrails, developers can ensure that the AI virtual agents stay on topic.

NVIDIA’s consulting partners can help customers tailor the customer service agent blueprint to build unique virtual assistants using their preferred AI model — including sovereign LLMs from India-based model makers — and efficiently run it in production on the infrastructure of their choice with NVIDIA NIM.

Try the new NVIDIA NIM Agent Blueprint for free or get notified of the upcoming release of a downloadable version of the blueprint.

To learn more, watch the NVIDIA AI Summit India keynote with NVIDIA founder and CEO Jensen Huang.

Editor’s note: IDC figures and statement courtesy of IDC, “Worldwide Semiannual Services Tracker,” April 2024, and IDC: India’s IT Services Market Grows by 6.6% in 2023 as Enterprises Focus on Critical Projects, press release from June 2024.