Mobile Telecommunications MTC Namibia - Techatty.com

MTC is the largest mobile telecommunication operator in Namibia, with 2.6 million active mobile subscribers. For over 26 years, MTC has grown revenue and retained customers by providing voice and data services and solutions to post-paid and prepaid individual and business customers through its extensive telecommunications transmission and distribution network. Mobile Telecommunications MTC distribution network is serviced by 35 mobile homes, 29 dealerships (airtime sellers and distributors), 24-hour customer contact centre, digital channels and a network management and technical quality centre (For immediate response to customer complaints.)

MTC has been a public company wholly owned by Namibia Post and Telecom Holdings Limited (NPTH), a government entity since 2018. Following its listing on the Namibian Stock Exchange (NSX) on 19 November 2021 MTC’s shareholding structure changed, with private retail and institutional investors taking up 40% of MTC’s shares and NPTH retaining 60% ownership. 2 WGA is a special purpose entity presently wholly owned by MTC that will be utilised to deliver financial services and products in Namibia in the near future.

MTC Vision

To drive an inclusive Namibian digital economy.

MTC Mission
To create sustainable value for all our stakeholders through 
innovative digital solutions and a high-performance culture.

What MTC Values

• Integrity (trust, transparency)
• Customer centricity
• Stakeholder inclusivity
• Innovation

LEADER IN INNOVATION
MTC has smart partnerships with industry leaders to keep up with technology 
and in bringing new concepts and services to Namibia.
The company’s position at the forefront of innovation is 
demonstrated by its track record as the first to:

• Establish a 24-hour Customer Contact Centre in Namibia.
• Introduce a prepaid subscription service that bundles voice, SMS and 
  data with its seven-day Aweh offering.
• Design and market unique data advancing, sharing and gifting options with the Taamba range.
• Commercially launch LTE in Africa and launch commercial use of 
  LTE- advanced (LTE-A) and 4.5G LTE in Africa.
• Successfully trial 4.5G technology in Africa.
• Deploy self-help kiosks/vending machines for its products and services
• Open an Innovation Centre and foster a collaborative innovation drive with tertiary institutions and entrepreneurs.

OPERATIONAL PERFORMANCE
MTC recognises the commitment to our common vision, to growth and 
profitability and to enjoying the work we do. We achieve this through 
continuous change and development in a dynamic industry. We grasp 
opportunities to develop MTC in a structured manner. 

We are committed to a culture of mutual respect, honesty, fairness, integrity, transparency, accountability and trust, and dare each other to perform in an excellent manner. We reward people according to the value they bring to MTC. We serve our customers to the best of our ability and strive to improve this service wherever possible.

CUSTOMER SERVICE PROMISE 
Our mission is to solve customer queries within one visit or call to our 
Mobilehome or Call Centre. 

We will: 

• Smile and greet you with a friendly “good day, how may I help you”, at all times.
• Always treat you in a courteous and friendly manner.
• Listen to your query attentively.
• Always deal with and solve your query to the best of our ability.
• Explain technical issues in layman’s terms.
• Respect your privacy and treat your information in the highest 
  confidentiality. 

For feedback on our service delivery please contact us on 
feedback@mtc.com.na, WhatsApp Number: +264 811 500 100,
12000 (Postpaid), 13000 (Prepaid)

QUALITY POLICY STATEMENT 
MTC is committed to establishing an integrated quality management 
philosophy in all spheres of its business activities, and complying with relevant legislations. Rendering of exceptional quality service to one’s customers is seen as a differentiating success factor in any competitive market. MTC’s reason for success stems from this as it is part of our customer promise and day to day operations. 

MTC is committed to: 

• Continuously improving the service delivery to all our customers, making 
  available innovative - yet affordable – communication solutions and 
  value-added services to all Namibians;
• Supporting the development of our collaborators by promoting a healthy 
  and stimulating environment, whereby creativity, achievement of goals, 
  performance and team spirit is awarded;
• Promote open dialogue, to hone and utilise the diverse experience, 
  knowledge and skills of our employees; and
• Nurture profitable relationships with our partners by providing 
  opportunities for social and economic growth within the communities 
  we operate in. 

Ensuring quality interactions throughout MTC, is a catalyst for continuous 
development and growth. It is essential that all employees consciously focus 
on adding value in their day-to-day operations.