Maintenance windows are a mistake

Several years ago, I purchased a digital “smart” thermostat for my home. I wanted to be able to set the temperature remotely, and check on it while I wasn’t there. I set it up and connected it to the manufacturer’s cloud backend. All was fine, or so I thought.

A couple weeks later, I received an email from the manufacturer about an upcoming upgrade to its service. During the time of the upgrade, which would last several months, the company would bring down its application “for many hours at a time,” and would do so at “various times of the day” (those times were not specified). The company, of course, apologized for the inconvenience ahead of time.

To read this article in full, please click here