Digitizing Contact Center to Reduce Call Volume by 30% and Improve NPS

Digitizing Contact Center With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a major role in the low NPS for Digital Service Providers Source

Nov 30, -0001 - 00:00
 0
Digitizing Contact Center to Reduce Call Volume by 30% and Improve NPS
Techatty All-in-1 Publishing
Techatty All-in-1 Publishing
Digitizing Contact Center With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a major role in the low NPS for Digital Service Providers

Source

Techatty Connecting the world of tech differently! Read. Write. Learn. Thrive. Make an informed decision without distractions. We are building tech media and publication networks to connect YOU and everyone to reliable information, opportunities, and resources to achieve greater success.