Digitizing Contact Center to Reduce Call Volume by 30% and Improve NPS

Digitizing Contact Center With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a major role in the low NPS for Digital Service Providers Source

Nov 30, -0001 - 00:00
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Digitizing Contact Center to Reduce Call Volume by 30% and Improve NPS
Techatty All-in-1 Publishing
Techatty All-in-1 Publishing
Digitizing Contact Center With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a major role in the low NPS for Digital Service Providers

Source

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