All roads lead to hyperautomation in 2022

As the effects of the pandemic spur digital transformation across all industries, we will continue to see businesses drive toward more integration, automation, and innovation. Specifically, companies that will be leaders in their spaces will embrace new tools and restructure how they leverage technology to stay competitive.

In a world where the employee experience is now as paramount as the customer experience, the evolving digital workspace will remain in the spotlight. Below are my four predictions for what we’ll see in 2022 from the business and technology worlds.

iPaaS will become more than integration in the cloud

The companies that win the future will be those that solve end-to-end business problems for their customers with a well-integrated suite of products. This includes providing iPaaS capabilities, but also exposing APIs so they can build mobile, web, and conversational applications that allow them to automate tasks using their already-existing apps. Along these lines, building integrations with low-code solutions will eventually be replaced by having a conversation with a chatbot, essentially detailing the business need in order to build the appropriate application.

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